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September 18, 2022

Help document commands

Wes Feller's avatar

Help centers are treasure troves of useful content for your users. The challenge is surfacing help content to users at the moment they need it. We developed help integrations to let users access help content via CommandBar, with only a few minutes of set up. After releasing this, we noticed some friction and drop off because users had to leave the tab to access the help document. Now, users can view help docs directly in CommandBar!

  1. Open in bar: If enabled, users can open a help document in the bar on execution, without leaving the page. Though they'll still have the ability to open the document in another page.

  2. Preview: If "preview" is enabled, we’ll display a preview in the right-hand side of the bar when the command is focused.

A few notes:

  • Commands created via a help integration will sync to CommandBar using this new command type.
  • With that said, you can use this command type for any HTML content, not just help documents.