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May 2, 2023

Instant Answers in the Bar

Thomas Kainrad's avatar

What's better than succinct, hyper-relevant search results? Answers.

We first brought Instant Answers to our new widget, HelpHub, that we built specifically to showcase help content. Think of instant answers like FAQs -- short question and answer pairs that you can write manually or with the help of AI. They're great for users because they give them exactly the info they need to move on with their life, erm, session.

Now, those same Instant Answers can be made available through your users in your Bar. When a user searches, if an Instant Answer semantically matches their query, we'll show it (alongside any other relevant results like commands or help docs or records).