Built by Kyle

HelpHub is three things:

1. Plug-and-play semantic search across your help docs

2. Instant answers to frequently asked questions (curated and via AI)

3. All packaged in a beautiful new in-app widget.

And it plays nicely with the Bar, Nudges, and Questlists.

With HelpHub, your users can get unstuck and get the help they need without exiting your app's flow. Because of this, when HelpHub is adopted, our customers typically see their conversion rates increase.

It's easy to integrate your existing help documents into HelpHub. We currently support Zendesk, Intercom, GitBook, and many more providers. For the full list of integrations, see our Adding help documents documentation page.

To turn on HelpHub, head into the editor and go into the "HelpHub" section on the right.

We have a big new feature: nudge form factors! Now, nudges can take on new form factors, including modals, popovers, and pins:

• As a modal, the nudge will pop up in the center of the page and overlay all other elements on the page. With this form factor, the user must click out of it to proceed. Use this form factor to show important messages that users need to take action on. This is also the simplest form factor - the nudge just shows up in the middle of your screen.

• As a popover, the nudge will hover over the page, but other elements on the page can still be clicked. Popovers can appear in the top left, top right, bottom left, and bottom right of the page and will push other nudges to the side when they appear. Popovers are great for most notifications, like "toast"-style popups — users can either dismiss them or click a button that you have provided. Also, note that popovers are draggable — for example, you could put a video or image in the nudge, so users can see rich content without exiting their existing UI flow.

• As a pin, nudges will "stick" to elements on the page. This is similar to a popover in that you can add a button to it, but it can be used to point out buttons, inputs, etc., that the user should pay attention to. These are great when combined with Questlists — they can be strung together to form an onboarding flow. Additionally, these are great for pointing out new features to users.

As before, you can create multiple nudges for many different scenarios in your app. Try creating a nudge, and let us know what you think!

Here's a quick win: we now automatically suggest synonyms for your commands based on the existing command title. Just click on the synonym to add it, and it will immediately improve CommandBar's search.

To do this, we used modern large language models that can produce synonyms that your users could be searching for. Look out for more machine learning-driven improvements coming soon!

Now, your users can search for content within your help document previews. This will turn on by default for you if you have our new help document sync set up.

This enables users to search for things that they have a problem with, and even if the title of the article doesn't match, the preview content will match. With this, searches will be less sensitive to the user inputting an exact phrase, and far more flexible.

In addition, we now highlight the matched text within the preview so your users can quickly scroll to the section they need help with. With CommandBar's help center sync, your users can get the help they need right on their current page without getting distracted.

Help docs integrations are one of the quickest, easiest ways to empower your users with CommandBar. With just a few minutes, you can connect CommandBar to your help center and give your users instant access to your help docs. By popular demand, we have recently added integrations for the following providers: Freshdesk, Wix, WordPress, Insided, GitBook, Ghost, and ReadMe. We also still have our original integrations with Zendesk and Intercom.

If you use a help center that is not supported, please let us know!

You can more easily access our changelog -- from the CommandBar Editor and Dashboard! We're proud of how much we ship, and this change will make it even easier to curl up by the fire on a Friday night and read about what new goodies were added to CommandBar this week.

Your CommandBar's placeholder text is a great way to teach your users about CommandBar and what it can do. Up until now, you could only set a single placeholder text. Now, you can set multiple and CommandBar will rotate through them!

Here are some ideas

• Highlight new or useful commands commands: Try: "Open Foo" or "Invite new Bar"
• Tell users about what records can be searched: "Search for a teammate or a post"
• Talk about when to use CommandBar: "Can't find what you're looking for? Try searching here"