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Built by Gus

Gus Gordon's avatar
Gus Gordon
Software Engineer @ CommandBar
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April 21, 2024

💬Analytics szn

Gus Gordon's avatar
Nicola Badenhorst's avatar
Shannon McIntosh's avatar
Thomas Kainrad's avatar
Wes Feller's avatar

Howdy folks!

It's here. It's finally here. Get your partner in front of the screen and tell your kids The Lego Movie's over because you need the big screen. Yes, the CommandBar changelog is here.

💬Copilot Analytics

Your users are talking. Now you're listening: Copilot now has analytics:

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Copilot has been around for a while, but we've now added the guac to the burrito by giving you the insights you need.

Now you can discover:

  • Replay all Copilot chats: See what users are asking for (and how) to discover user intent and surface what's unclear in your interface.
  • End user feedback (👍/ 👎 ) on all conversations: Find out where AI answers need work and optimize your docs.
  • All chats where AI used a fallback: When the AI couldn't generate an answer, you'll find out here to spot gaps in your documentation or find other errors.

Plus some quantitative data like opens, users and the success rate.

Sound good? Head to Copilot analytics and mine it for insights. Then look super smart in your next meeting. If anyone asks where those insights come from, a classic is "They were revealed to me in a dream."

Okay, career advice over.

📍The Detail Dungeon

As product nerds, we love the small details. Figured you might, too. So here are 3 cool things we shipped:

  • Back by popular demand: Thomas re-shipped the "unsaved changes" modal, which we had shipped and then unshipped.

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  • Gus added an option to make Copilot answers "training only," meaning it won't use them verbatim, but let AI use its own words.

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  • Thomas added a nice banner to make product tours more non-annoying by recommending a start page.

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  • Gus enabled PDF upload for Copilot so you can turn any PDF into training content.

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That's it for this edition of the changelog. As always: Keep is user-friendly.

April 8, 2024

🌶️ Copilot Personality

Gus Gordon's avatar
Nicola Badenhorst's avatar

Hey there,

As tempting as announcing dark mode on Eclipse Day would've been, today's product update is more exciting (and honestly, a lot more useful). Some of you might've already seen it and thought "dang, is AGI here already and has CommandBar achieved it?"

If you haven't, here's what I'm talking about.

Copilot's Personalities lets you customize how your Copilot answers questions and helps guide users. We know different companies have different styles and tones of addressing their audience, so we built Personalities to help customize your Sim — ahem, Copilot — to feel like it's part of your brand.

You can choose from templates like Professional, Friendly, and Warm, or create your own mix with Adjectives. I would like one Belligerent, Quarrelsome, Zealous Copilot, please. 😤

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You can also choose how talkative you want it to be by setting the length of the answer (short/long and thorough/conversational) and the response format (bullet points, paragraphs, etc). The previously known Prompt Modifier has also moved here and you can find it under "Custom instructions" (this is where you can ask Copilot to reply in different languages or append "Sir" at the end of its answers).

Play around with it and show us your most unhinged customizations.

April 29, 2023

Personalize Nudges with User Variables

Gus Gordon's avatar

Generic text → lifeless nudges 🥱

Personalized text → ✨ nudges that users notice ✨

Now you can personalize nudge text with user variables. User variables are a placeholder for dynamic content -- like a user's first name, the name of their company, or anything else that is specific to the current user.

Our rule of thumb: whenever you can personalize a message with user-specific info, you should. It gives your users confidence that your nudges are relevant to them and aren't just generic messages that should quickly dismiss.

To use a user variable, just type some curly-curly braces and boom, you're good to go! For example, you can use "Hello {{context.firstName}}" to dynamically generate a greeting that includes the user's name. CommandBar will autocomplete user variables that you've used previously or are variable. You may already be familiar with the fact that user variables work exactly the same way in commands, and we'll be brining them to the rest of the CommandBar platform soon.

And if you want to make more user variables available, check out our Segment integration (to scoop up many user properties at once) or ask an engineer to instrument a simple addMetadata call using the CommandBar SDK.

March 7, 2023


Gus Gordon's avatar
Kyle Patel's avatar
Pia Leung's avatar
Richard Freling's avatar
Shannon McIntosh's avatar
Vinay Ayyala's avatar

HelpHub is three things:

  1. Plug-and-play semantic search across your help docs

  2. Instant answers to frequently asked questions (curated and via AI)

  3. All packaged in a beautiful new in-app widget.

And it plays nicely with the Bar, Nudges, and Questlists.

With HelpHub, your users can get unstuck and get the help they need without exiting your app's flow. Because of this, when HelpHub is adopted, our customers typically see their conversion rates increase.

It's easy to integrate your existing help documents into HelpHub. We currently support Zendesk, Intercom, GitBook, and many more providers. For the full list of integrations, see our Adding help documents documentation page.

To turn on HelpHub, head into the editor and go into the "HelpHub" section on the right.