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Built by Pia

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Pia Leung
Software Engineer @ CommandBar
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August 11, 2023

Magic Tour Links

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❌ Random tours popping up and getting in the way of users’ flow is annoying.

💁 Precisely targeted tours that appear when users need them (like when they’re confused). Magic tour links let anyone on your team, in any role, create personalized in-product tours that you can share with a link. Create red-carpet-walkthroughs for sales prospects, embed tours in empty states, share them when a user writes into support, and more.

March 14, 2023

Standalone editor improvements

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Wes Feller's avatar

We've been working to make the standalone editor more consistent when used with Questlists and nudges. Now, when using the standalone editor, nudges and Questlists won't show up unless they are previewed.

To get a nudge or a Questlist to preview, head into the "Nudges" or "Questlists" tab and click on the nudge or Questlist you want to preview. Then, it'll show up.

This reduces clutter in the editor and makes it easier to focus on the widget you're trying to edit.

March 8, 2023

Improved docs styling

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We just updated our documentation styling to be more legible. Previously, the text size was smaller, and the header sizes were inconsistent. We also improved background contrast, which should make reading easier on the eyes. Please let us know if you have any other suggestions for improving the legibility of our docs.

March 7, 2023


Gus Gordon's avatar
Kyle Patel's avatar
Pia Leung's avatar
Richard Freling's avatar
Shannon McIntosh's avatar
Vinay Ayyala's avatar

HelpHub is three things:

  1. Plug-and-play semantic search across your help docs

  2. Instant answers to frequently asked questions (curated and via AI)

  3. All packaged in a beautiful new in-app widget.

And it plays nicely with the Bar, Nudges, and Questlists.

With HelpHub, your users can get unstuck and get the help they need without exiting your app's flow. Because of this, when HelpHub is adopted, our customers typically see their conversion rates increase.

It's easy to integrate your existing help documents into HelpHub. We currently support Zendesk, Intercom, GitBook, and many more providers. For the full list of integrations, see our Adding help documents documentation page.

To turn on HelpHub, head into the editor and go into the "HelpHub" section on the right.

February 14, 2023

Product Tours

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Wes Feller's avatar

We just released a huge new feature: Product Tours!

Product Tours allow you to chain together nudges to walk users through your product or a piece of your product. Essentially, product tours are nudges that are triggered upon completion of a previous nudge.

Product Tours are a little different than Questlists — with Questlists, a checklist appears that the user can step through to onboard or gain familiarity with a feature. Product Tours are different in that they don't have the checklist component — they just allow a user to step through quickly, without having to worry about checking the items off. They're great for showing off something to the user quickly, without burdening them with a "to-do" list.

Here's what they look like in the editor:

You'll notice the "Add Step" button at the bottom that can be used to add as many steps as you'd like.

Product Tours are available now from the Nudges tab in the editor. Give them a try and let us know what you think!